This page is intended to help answer questions patients may have on their
Medical Account. If a patient has a question that is not answered on
this page please use the link to the Contact Us
page.
-"I have Medicare and a supplemental insurance, why did
I get a statement?"
Medical Billing Z sends out statements every 30 days to keep patients
informed as to the status of their account. If you have Medicare and a
supplemental insurance plan you don't need to pay. Medicare takes
approximately 14 days to pay on a medical claim, and supplemental insurances
typically take 30 days to pay on the remaining balance after Medicare has
paid. If you have a balance that is older than 60 days from your date
of service, please Contact Medical Billing Z so
we can find out why your insurance is taking so long to pay.
-"But I have commercial insurance and a secondary, why
did I get a statement?"
Commercial insurance typically take 30 days to pay on a claim. With
double coverage claims will take typically about 60 days to be paid in full.
If a balance is 90 days or older please Contact
Medical Billing Z so we can find out why your insurance it taking so long to
pay.
-"My balance hasn't been paid on in a while, will this
affect my credit rating?"
Medical Billing Z is not affiliated with any credit rating organization.
If a patient is responsible for a balance 120 days or older we will
recommend to the patient's physician that the patient's account be sent to a
collection agency, which will affect the patient's credit rating.
However if a balance 120 days or older is responsible due to delinquency of an
insurance company Medical Billing Z will not recommend the account be sent to a
collection agency. In many cases insurance companies are required by
law to pay on a claim within 30 days of receiving it. If an insurance
company fails to meet this requirement they are subject to interest
penalties. Patient's don't need to worry as these penalties will not
affect their premium and are the sole responsibility of the insurance
company and won't appear on your account statement.
-"My account has a large balance, but I cannot pay it
all at once, what can I do?"
Please Contact Medical Billing Z, we can set
up an affordable payment schedule that fits with in your patient's means.
